點?進入 發送方式 中文頁面
CDJapan offers eight different types of shipping methods listed below.
For shipping within Japan please go to the bottom of the page (Yamato Transport & Sagawa Express)
| Shipping Method | Average Delivery Time | Max Weight | Insurance | Tracking Number |
|---|---|---|---|---|
| DHL | 2-3 days | Up to 30kg | ||
| FedEx International Priority | 2-3 days | Up to 30kg | ||
| FedEx International Priority(Pak) | 2-3 days | Up to 2.2kg | ||
| FedEx International Connect Plus (FICP) | 3-5 days | Up to 2.2kg | ||
| FedEx International Economy (Unavailable) | 3-6 days | Up to 20kg | ||
| EMS | 1-2 weeks | Up to 20kg | ||
| Registered Air Mail Small Packet* | 2-4weeks | Up to 2kg ** | * | |
| Air Mail Small Packet* | 2-4weeks | Up to 2kg ** | Not Insured | None |
| Registered SAL Small Packet *(Suspended) | 2-6 weeks | Up to 2kg ** | ||
| SAL Small Packet *(Suspended) | 2-6 weeks | Up to 2kg ** | Not Insured | None |
| SAL Parcel Post(Suspended) | 2-6 weeks | Up to 20kg | None |
Please note that the average delivery times above are indicated for the purpose of comparison between different available shipping methods. Delivery time is NOT guaranteed.
The actual delivery time will vary for the following reasons.
1. Depending on the local situation of the country (postal strikes, political situations, natural disasters)
2. South American countries naturally takes longer.
3. Customs procedure.
4. Deliveries to islands (for example, a delivery to Reunion Island will go first to France) as well as a country without direct connection from Japan (for example a delivery to Bolivia may require first a stop in US).
5. Deliveries are done during work days (Monday to Friday) excepted in case of National Holidays.
*Canada
Registered Airmail Packages to Canada will be issued with a tracking number but the tracking information will not update once it is dispatched from Japan.
**Up to 5kg for printed matters
Max Dimensions: Width + Height + Depth = 90cm
However, Canada, Ireland and Germany is exception, because there is no service by Japan Post to Canada and Ireland, there is no data transfer from Japan to Germany.
About Dimensional Weight (Volume Weight Fee)
DHL + FedEx International Priority, Priority(Pak), Economy) charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight. If the dimensional weight is heavier than the actual weight of your package, your order will be applicable for the dimensional/volume weight fee. In this case, we will contact you by email in the shipping process informing about the additional charges.
DHL
Available for shipments to 42 countries at CDJapan, DHL offers superior service quality and their rates are attractive.
DHL On Demand Delivery
When your order is shipped, DHL notifies you by email to allow you to specify how you prefer to have your package delivered.
| ON-DEMAND DELIVERY Options |
|---|
| Schedule Your Delivery |
| Leave Your Signature |
| Leave With Your Neighbor |
| Collect From Service Point |
| Alternate Address |
| Vacation Hold |
Delivery cannot be made to a P.O. Box.
Delivery cannot be made to a US military base (APO or FPO).
This shipping method is not available for bulky products such as anime action figures.
Important Notes About Customs Fees
In order to speed up the customs clearance, DHL normally pays the customs fees upfront on your behalf, and then collect it from you when they deliver your package. If you refuse to accept the delivery of your order for any reason, they are not able to get reimbursed from your government for the amount they paid upfront, and these fees will be billed on us, along with the return postage. If that happens, the amount we will be able to reimburse you is: Item Price Subtotal - Customs Fees - Return Postage. Make sure to read about Customs Duties and Import VAT.
About Remote Area Delivery
This surcharge applies when a shipment is collected from, or delivered to a location that is distant or difficult to serve. If your shipping address is a remote area, extra fee will be added before the order is made. Please check the shipping charge before you proceed to complete order.
FedEx International Priority
With FedEx International Priority, you can send packages across the world to over 220 countries and territories. Moreover, FedEx provides an online tracking service, so you can easily keep track of the package status any time at your fingertips. FedEx offers top-quality, reliable service and the rates available to CDJapan customers represent great value for money.
Tracking Number will become available when your order is shipped, and it will be included in the shipping confirmation email sent to you automatically.
Delivery cannot be made to a P.O. Box.
Delivery cannot be made to a US military base (APO or FPO).
This shipping method is not available for bulky products such as anime action figures.
Please be noted there is a limitation of the total amount to ship one package to Russia, less than 21,000yen for FedEx. Therefore, it is necessary to consider to separate this order into two order or cancel some items to make total amount less 21000 yen(item price + shipping charge) to Russia.
Important Notes About Customs Fees
In order to speed up the customs clearance, FedEx normally pays the customs fees upfront on your behalf, and then collect it from you when they deliver your package. If you refuse to accept the delivery of your order for any reason, they are not able to get reimbursed from your government for the amount they paid upfront, and these fees will be billed on us, along with the return postage. If that happens, the amount we will be able to reimburse you is: Item Price Subtotal - Customs Fees - Return Postage. Make sure to read about Customs Duties and Import VAT.
We will declare the value accurately as required to comply with all laws and regulations. This is to ensure that customers are able to receive their orders safely.
FedEx International Priority(Pak)
The service is identical to Priority.
Orders meeting the conditions below will be eligible for FedEx Pak, which offers the same service as Priority with lower shipping charges.
- The package weight is under 2.2 kg
- The package size is less than 31cm(L) x 40cm(W) x 12.4cm(H)
- The total amount of the order (item price + shipping charge) is less 50,000 yen
Notes
*Priority(Pak) will only appear in the shipping option for orders satisfying all conditions above. In such case, FedEx Priority will not appear.
*When the conditions of your order changes from order modifications, the more suitable option will be chosen.
*Even if you selected FedEx Pak during checkout, your shipping method may update to FedEx Priority due to actual weight and package size. In such case, we will charge you for FedEx Priority.
FedEx International Economy
FedEx International Economy is an economical shipping method suitable for less time-sensitive purchases. FedEx offers the same top quality, reliable service, as FedEx International Priority, but the rates are more economical.
Tracking Number will become available when your order is shipped, and it will be included in the shipping confirmation email sent to you automatically. FedEx International Economy is available only in these countries.
Delivery cannot be made to a P.O. Box.
Delivery cannot be made to a US military base (APO or FPO).
This shipping method is not available for bulky products such as anime action figures.
Important Notes About Customs Fees
In order to speed up the customs clearance, FedEx normally pays the customs fees upfront on your behalf, and then collect it from you when they deliver your package. If you refuse to accept the delivery of your order for any reason, they are not able to get reimbursed from your government for the amount they paid upfront, and these fees will be billed on us, along with the return postage. If that happens, the amount we will be able to reimburse you is: Item Price Subtotal - Customs Fees - Return Postage. Make sure to read about Customs Duties and Import VAT.
We will declare the value accurately as required to comply with all laws and regulations. This is to ensure that customers are able to receive their orders safely.
EMS (Express Mail Service)
EMS (Express Mail Service) is the fasted service provided by post office, and it is available in many countries as listed in this page . In some countries, courier consigned by the post office may carry out the actual delivery. For example, they are delivered by Chronopost in France and by Parcel Force in the UK.
Tracking Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically
Air Mail Small Packet
Air Mail Small Packet is a standard shipping method provided by post office, and it is available for sending packages all over the world. Do not include any kind of delivery confirmation and insurance! For figure/good products over 7000 yens, it's not available.
Registered Air Mail Small Packet
We also offer registered service for customers who prefer more reliable delivery for an additional fee of 410yen. Limited insurance is included. Some countries provide full tracking information until the package reaches its final destination, while others are updated up to a certain point. See the tracking situation for your country from here . Average delivery time is same as regular Air Mail Small Packet, but your signature will be required for delivery, offering more assurance.
Registered Air Mail Small Packet Label Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically.
Max Dimensions for Air Mail Small Packet: Width + Height + Depth = 90cm
Max Weight for Air Mail Small Packet: 2Kg (5Kg for orders consisting only of printed matters, including books and calendars)
When we actually package your order and it exceeds the max dimensions or max weight for Air Mail Small Packet, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it.
Some calendars are not rolled so we can't ship them through this method.
SAL (Surface Air Lift) Small Packet
SAL (Surface Air Lift) Small Packet is an economical shipping method provided by post office, available in many countries as listed in this page. For figure/good products over 7000 yens, it's not available. When we actually package your order and it exceeds the max dimensions or max weight for SAL, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it. Some calendars are not rolled so we can't ship them through this method. Do not include any kind of delivery confirmation and insurance! This economic shipping method is not a priority. Therefore, it may takes 7-10 days to be dispatched by Japan Post. SAL Small Packet is unavailable for the following countries: Australia, Greenland, Denmark, Germany, South Korea, Norway, Hungary, Finland and Poland
Registered SAL Small Packet
We also offer registered service for customers who prefer more reliable delivery for an additional fee of 460yen. Limited insurance is included.
However note that the tracking information may not update frequently for Registered SAL Small Packet! It depends of your country post service system. For a full tracking information, please use EMS shipping.
This economic shipping method is not a priority. Therefore, it may take 7-10 days to be dispatched by Japan Post. Most of the times there will be only two updates : one when entering customs office and the next when the package arrives to your address. Also some countries are still under a trial stage at Japan Post only providing partial tracking information such as up to the customs office. See the tracking situation for your country from here. Average delivery time is same as regular SAL Small Packet, but your signature will be required for delivery, offering more assurance.
Packages sent by SAL Small Packet are forwarded through a combination of air and surface to make the economic shipping charge possible. Post office forwards a SAL cargo once it is full. So, depending on the timing and situation, it may take a lot of extra time for the package to arrive.
Max Dimensions for SAL Small Packet : Width + Height + Depth = 90cm
Max Weight for SAL Small Packet: 2Kg (5Kg for orders consisting only of printed matters, including books and calendars)
When we actually package your order and it exceeds the max dimensions or max weigh for SAL Small Packet, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it.
Registered SAL Small Packet is unavailable for the following countries: Australia, Greenland, Denmark, Germany, South Korea, Norway, Hungary, Finland and Poland
SAL Parcel Post
SAL Parcel Post is a suitable shipping method offered by the post office in many countries as listed in this page for sending large orders if you are not in a hurry enough to select EMS or FedEx. Unlike regular Air Mail Small Packet and SAL Small Packet, there are no dimensional or weight restrictions. So, it is possible to send anything available at CDJapan using this shipping method. Also, online tracking is available for SAL Parcel Post and your signature will be required.
This economic shipping method is not a priority. Therefore, it may takes 7-10 days to be dispatched by Japan Post.
In summary, it is an alternative to EMS and FedEx, if you do not prefer them for cost reasons or for any other reason.
On the other hand, it is more expensive compared to Air Mail Small Packet and SAL Small Packet. In terms of average delivery time and how the post office handles them, it is essentially the same as the Registered SAL. So, wherever Air Mail Small Packet and SAL are available, this shipping method does not appear as an option. This shipping method appears as one of the shipping methods only when your order exceeds the dimensional or weight restrictions for Air Mail Small Packet and SAL Small Packet.
Tracking
Tracking Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically.
Shipping within Japan
We use Yamato Transport and Sagawa Express for sending packages domestically within Japan.
Actual shipping charge depends on prefecture destination and amount of your order.
| Total of item price | Yamato Transport | Sagawa Express |
|---|---|---|
| Until 1,000yen | From 443yen | 432yen |
| Between 1,000 and 5,000yen | From 443yen | 432yen |
| Over 5,000yen | From 443yen | Free Shipping |
| Over 10,000yen | Free Shipping | Free Shipping |
Yamato Transport Delivery Service Shipping Charges
| Total of item price | Hokkaido | North Tohoku | South Tohoku | Kanto/Chubu/Kansai |
|---|---|---|---|---|
| Until 9,999yen | 896yen | 616yen | 508yen | 443yen |
| Over 10,000yen | Free Shipping | Free Shipping | Free Shipping | Free Shipping |
| Total of item price | Chugoku | Shikoku | Kyushu/Okinawa |
|---|---|---|---|
| Until 9,999yen | 508yen | 616yen | 616yen|1296yen |
| Over 10,000yen | Free Shipping | Free Shipping | Free Shipping|Free Shipping |
ATTENTION: Sagawa Express shipping method is not available for Okinawa prefecture.
You will be able to preview it after you "Proceed to Checkout" before you finish placing your order.
Average delivery time is 1-3 days, and your signature is required for delivery. Online tracking is included.
For delivery time (morning, 12 AM-2PM, afternoon, or evening), the request has to be done by email (info@cdjapan.co.jp).
Late Delivery
See here for tips on late delivery.
Important Notification About Box Sizes
In 2016 postal services enforce restrictions on how large packages are allowed be for Air Mail Small Packet and SAL, as a part of their efforts to control costs that affect postage. On the other hand, manufacturers of many products such as anime action figures do not necessarily take this into account. Because of this, some products prove to exceed size restrictions when they become available for shipment, because there is no packaging box in existence that would fit them perfectly. So, we investigated a large number of different products and their sizes statistically. Then we custom ordered packages boxes so that more products fit in them perfectly so that size restrictions are not exceeded as frequently as it used to be.
Important Notification About Dimensional Weight
Starting from January 23, 2012, dimensional weight applies when shipping charge is determined for orders including external bonus posters. It applies only to orders only when a poster is included. It no longer applies once posters are no longer available, and it definitely won't affect regular orders that do not include any poster to begin with.
When dimensional weight is applied, the shipping charge increases approximately in the range of 200yen and 300yen in most cases, but it varies widely depending on the shipping method, the country where the order is sent, as well as on how many items are included in the order.
CDJapan has always been happy to send first press bonus posters without charging customers anything extra for them, and we would like to continue to do so. However, as posters are included with an increasingly large number of new releases, we needed to make this modification to prevent customer costs in general to rise.
Normally, we use compact packaging materials when sending regular sized CDs and DVDs as pictured below.
However, to send a first press bonus poster together with the product, we must use a large box as pictured below.
Both the post office and FedEx determine their postage based on the total weight of the package. So, sending a poster affects the postage because large box weighs significantly more compared to regular packaging materials.
Additionally, FedEx applies dimensional weight for sending large packages, which adds significant amount of extra weight when they determine the shipping charge. So, dimensional weight results in greater amount increase with FedEx in most cases.