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How to View Order Status
Sign into your customer account to view the status of your most recent orders at the top.
Your order status shows the current condition of your order as detailed below.
Credit Card Approved
Your credit card has been approved and we are in the process of fulfilling your order. The payment will be finalized after your order is shipped.
Credit Card Declined
The issuer of your credit card declined the transaction. Make sure to call them to find out if your credit card is currently valid for the purchase at your earliest convenience. After they resolve it for you, make sure to contact us by email (info@cdjapan.co.jp). We will then process your order. Please note that if it is not resolved within a week, your order will be canceled automatically.
Payment Finalized
This status is shown after your payment has been finalized by PayPal, International Postal Money Order, or Cash. We are in the process of fulfilling your order.
Payment Pending
Your order still hasn't been processed. Our site shows this status until your PayPal payment is completed or until your International Postal Money Order or Cash arrives.
In Shipping Process
Your order is being packaged. The shipment will be completed in 1-2 business days.
Shipped
Your order has been shipped out.