Help Desk
How can we help you today?
Account
Ordering
Payment
- Credit Card[信用卡]
- Debit Card/Prepaid Card
- Credit Payment After 25 Days[信用卡扣款]
- Verified by Visa and MasterCard Secure Code
- Credit Card Security (3D Secure & CVV)
- PayPal
- Cash Sent Via Registered Mail
- International Postal Money Order (IPMO)
- Alipay/Wechat [支付寶]
- Full Amount by Points
- CDJapan Prices and TaxCDJapan[CDJapan價格/稅]
- Customs Duties and Import VAT
- Clearance & Administration Fees
Shipping
- Available Shipping Methods [發送方式]
- FedEx International Connect Plus (FICP)
- Shipping Methods by Country
- FedEx Pak Service Expansion
- Shipping Charge
- Remote Area Delivery
- Tax ID
- Shipping to APO & FPO Address
- Online Tracking
- When Will My Order Ship?
- Expected Shipping Date
- How The Items Are Packed
- Shipping Restrictions
- Undeliverable Packages
- Prohibited Items and Export Restrictions
- Shipping Within Japan [送往日本國內住址]
Modify/Cancel your Order
Product
Proxy Shopping Service
- CDJapan Proxy Shopping Step-by-Step Guide
- How to Purchase from Mercari Japan Using CDJapan Proxy Shopping Service
- Proxy Orders FAQ
- International Orders Form Another Site
- About CDJapan Proxy Shopping Service
- Shipping/Request Restrictions
- Shipping / Request Restrictions
- Proxy Shopping Terms and Conditions / Refund Policy